BUSINESS ANALYST - REPORTING (CUSTOMER SUPPORT DGRSE) Performance Excellence drives Customer Operations culture of quality, consistency and continuous development resulting in exceptional performance and a first-class customer experience. Data, Analytics and Reporting provides transparency to DA Customer Operations’ performance focusing on the key data sets that power our measurement of timelines, accuracy and completeness. The team will support our Market Driven Metrics program and delivery of timely operational reporting required to run our core customer workflows. Working within Performance Excellence, a Business Analyst – Reporting (CUSTOMER SUPPORT DGRSE) will engage with LSEG internal customers to interpret information from performance management reporting, to define and document the requirements and manage the implementation of the reports to agreed timelines. Such complex reports should be done by collaborating with other team members to deliver the required reports on time and with exceptional quality. The individual will work with Reporting Lead Senior Business Analyst in the team to automate excel routine work using Excel Macros VBA, Access Database, Oracle SQL, Alteryx workflows and present them in Power BI dashboards as self-serve tools. Role Responsibilities - Provides analysis on large volumes of data to provide useful data and insights for internal and external clients. - Standardises raw data in accordance with defined processes to ensure data quality is delivered - Executes key aspects of the data control framework, ensuring that data quality is achieved - Develops and runs basic to intermediate level queries to pull a wide variety of information from the database for internal or external reports - Works closely with internal teams to ensure reporting and analysis needs are met - Assists with the report/data checks and validation, to ensure highest level of accuracy and helps to identify issues with the data and esclates issues properly - Uses data visualization techniques, such as charts and graphs, to illustrate the results and make them easier to understand - Checks data quality and removes duplications, corrects errors and ensures that any process changes to improve data collection are in place - Develops a broad knowledge of the data methodology and systems Minimum Requirements - This is an individual contributor role - Degree or equivalent with experience in a operations Reporting / Analysis environment. - Previous experience with database use, database platforms and analyzing large datasets - Knowledgeable and experience in building dashboards using BI tools - Knowledgeable and experience in creating visualization using Power BI. - Strong background in statistics, differential equations and/or numerical methods - Strong communication skills – verbal, written and presentation - Ability to work under pressure and to exacting time scales on occasion - Self-motivated, dynamic (able to respond to changing priorities) and able to work with minimal supervision (commitment to deliver to agreed timescales). LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us. If there is nothing that currently suits you, feel free to send us your Resume/CV LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our Data Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Hear from people working across LSEG about their experience in a variety of areas. From technical innovations and use of data to volunteering and inclusion. Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.