We are doing myriad of projects across the spectrum of client's CX estate, including development and implementation of routing/IVR strategies across various lines of business, BOT development/middleware, digital development for omni-channel experience, agent desktop creation and customization for various line of business demands, support the business architecture team, migrations off legacy systems, Digital expansion including LivePerson implementations as well as contact center production control and operations,We are looking for aNICE WFM Engineerto join our team.Responsibilities:Work on new initiatives and projects delegated to the Omnichannel - WFO teamEnsure all feeds to the NICE Workforce Management system operate as designedDevelop integrations into the NICE WFMLead upgrades and integrations with internal and external team membersTier 2 and 3 troubleshooting support of the WFM applicationTier 3 monitoring and testing support of the WFM application suite and adjunctsDrive new feature deployment for Workforce Management projectsMaintain records of work within DevOps tools