See yourself in the team End User Experience (EUX) build, run and monitor some of the Group’s largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes. Joining EUX means you’ll be working with a group of people dedicated to delivering the best workplace technology experience for all teams across the Group. We’re focused on providing the latest tools, technology, and resources to enhance the way our teams work together. Do work that matters We’re working to re-architect and modernise our operating landscape, enabling our colleagues to provide seamless solutions to millions of people. We have a relentless focus on innovation and keeping the bank operational secure. We want you to join our amazing team. We are seeking a highly motivated Senior Software Engineer with demonstrated experience working amongst Chatbots. The successful candidate will be responsible for designing, developing, and implementing software solutions using knowledge stored in ServiceNow and Microsoft Teams to present the chatbot to the user. The ideal candidate will have a strong technical background in both platforms and a passion for innovation with an ability to drive creative solutions from a team of developers. Collaborate with cross-functional teams to analyse, design, and develop software solutions using ServiceNow and Microsoft Teams platforms following an Agile methodology Drive a team to write clean, efficient, and well-documented code that meets the project requirements Participate and be held accountable for code review and ensure adherence to coding standards and best practices Continuously improve the quality and performance of the software Oversee the troubleshooting and debugging of issues in a timely manner Keep up-to-date with emerging trends and technologies in ServiceNow and Microsoft Teams development Ensure the software meets the project requirements, specifications, and timelines Participate in testing and deployment of the software Configure, customise and integrate ServiceNow and Microsoft Teams platforms to meet business needs We’re interested in hearing from people who possess the following Strong understanding of self-service and chatbot technology and related tools and platforms, including certification in Microsoft Teams, Microsoft Azure, ServiceNow and Generative AI Track record of delivering successful self-service and chatbot solutions with strong analytical and problem-solving skills Strong understanding of software development methodologies, coding standards and best practices Excellent communication and collaboration skills with the ability to work effectively and motivate cross-functional teams Risk Mindset - All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks Working with us Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring engineers from across all of Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too.  Apply now! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 23/10/2023 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.