Responsibilities

Manage all stages of customer relationships:

Implementation (it’s all about project management)
Building amazing client relationships by providing exceptional service
Insight presentations (data analysis and interpretation) for clients and their executive teams
Continuously improve delivery methodology programs
Manage any key issues and risks


Provide expert knowledge and support to our growing client base:

Working collaboratively with the rest of the Client Success team to provide red-carpet support to our clients
Engage Solution Engineers and Technical Business Analysts to provide solutions and guide customers through POCs; implementations and successfully transition into the production phase
Make impactful and creative decisions: Find creative solutions to customer requests and provide customers an experience that they will LOVE!


Enterprise /SAAS clients:

Proactively manage the delivery of SaaS solutions with client and internal stakeholders
Able to develop processes to scope out Enterprise Customer requirements correctly
Guide customers through successful POCs and implementations
Provide support to our customers in POCs, during integration and in production
Build a methodology that delivers continuous results and measures success
Work cross functionally to bring all necessary resources to the table to deliver success
Provide customer support and solve issues in integration and production leveraging knowledge of product and interactions with Customer success, Engineering and QA teams.



Requirements

Experience in consulting firm leading customer projects with demonstrated analytic and problem solving skills
MBA or relevant Master’s degree in business, technology or engineering is highly preferred
Previous Customer Success in enterprise and / or SaaS environment is a plus
Strong project/program management skills
Technical acumen to allow effective articulation of Enterprise capabilities offerings highly preferred
Excellent communication skills with the ability to distill complex issues
Comfort with large data sets and ability to extract business insights from analysis
Comfort with ambiguity and a rapidly evolving business landscape
Solid stakeholder management skills, both for internal and external stakeholders
Experience working in an organization that develops mobile apps and services for enterprise customers.
Working knowledge of biometrics or identity software is ideal
Proven track record of resolving issues and risks in a cross functional and collaborative way.
Confident, and you easily build relationships when working with your customers and internal partners.
Naturally curious, eager to learn and proactive in sharing knowledge with others.
Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion.

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