Company DescriptionWe are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionTo implement an effective team structure to maximise efficiency, accelerate growth and customer satisfaction of global customers, food and non-food.To develop strategy for strategic Key Account to accelerate opportunities for revenue growth in cooperation with the international sales team, as well as the network at large.To ensure the successful implementation and delivery of large, diverse and complex client projects on a global basis, ensuring contractual obligations are fulfilled.To lead the team of GKAMs for Business Assurance including Account allocation and providing a single point of contact for the client and internal network (current team size: 12 GKAMs plus approx. 10 support team)To develop a strategic and durable partnership between SGS and the assigned Global clients, identifying senior contact and key decision makers and taking an active role in opportunity development.To ensure the GKAM team performs as an effective unit, with smooth and efficient project management as the client champion but in full cooperation and alignment with the operational/technical leaders.To set and monitor SMART KPIs for the team to ensure delivery of overall targets and correct behaviours to achieve success.QualificationsRequired Experience / QualificationsHigher education (degree and/or diploma) in a Business related or technical subjectA minimum of 10 years’ experience in a project/contract management/commercial role / customer care (or client relationship management)Proven ability to manage an international team and coordinate multiple projects in a fast-paced and highly professional environmentPrevious experience in a consulting/auditing/ regulatory/quality control / compliance environment would be highly desirableStrong written and spoken English skill, while other languages will be a clear advantageProficiency in using various Microsoft Office suite and CRM packages (esp Salesforce).Job location: EuropeAbility to travel internationallyRequired SkillsEffective communicator at all levels with strong networking and presentation skillsStrong leadership and people management skills with ability to foster a positive and collaborative culture with all stakeholders Professional, resourceful, customer focused and service orientedStrong commercial / business acumenIndependent, lateral thinker, with an analytical ability to identify problems and propose solutionsExcellent interpersonal and influencing skills with ability to develop strong partnership with clients and other stakeholdersWell-organised, with ability to multi-task, work well under pressure and against deadlinesAdditional Information