Main tasks are:To organize service activities in the appointed region to ensure the department’s efficient and profitable operation by satisfying customers and enhancing customer relationsTo create an environment where the department/local hubs and its employee develop and excelTo enhance the reputation of TOMRA Food at every opportunity when interacting with othersTo meet or exceed the monthly, quarterly and annual financial targets (revenue, gross margin, EBITA)Oversee the day-to-day operations of a local business.Represent the Turkey legal entity in dealings with internal and external stakeholders, such as government authorities, institutions and corporate entities.Key Responsibilities:Drive for AchievementSet the KPI targets in close cooperation with Regional Service Director, in line with the Strategic PlanDeliver and achieve the agreed financials and operational results and drive the performance to affect significant improvement in company target the performance objectives e.g., by monitoring revenue informationDevelop and coach employees though Management by Objectives and annual performance reviewsEfficiencyEnsuring successes are repeated and best practice spread for operational excellenceEnsure that corrective action is taken where adverse variations to target achievement occur or inadequate performance is suspected. Instigate actions and strategies to bring about necessary improvements Ensure accurate recording of parts and service times and invoicing in the Service Department/local hubsCustomer ServiceImprove on the quality of commitment to customer service and retention by enhanced facilities, improved technical skills and high standards of quality workmanship as well as best practice in customer handling and communicationManage proactively customer escalations ensuring pain points are addressed structurallyLiaise regularly with Products Sales team in the region to ensure information’s are shared and joint action plan are developed and executedTeam LeadershipRecruit, onboard, evaluate and develop team membersCommunicating the objective by maintaining consistency and focus. Translating the overall direction and strategy into meaningful and tangible objectives and actions for teams to achieve desired resultsEnsure that all employees are committed to the principles and ethics and that these principles are the basis of customer relation managementEstablish and maintain daily workshop timekeeping and labor productivity records (Service reports) to monitor the effective use of technician and productive labor -Monitor hours attended and worked to achieve labor efficiency targetsMaintain an effective control of expenses in line with agreed objectives by regular examination and review of management accounts and comparisons with budgetsEstablish and maintain a training needs analysis to provide satisfactory levels of knowledge, skill, job satisfaction, installed base coverage and cost-effective development of service personnelEnsure all Health and Safety policies and procedures are adhered to.Regularly (as requested and as required) inform management on projects, business and operations status, customers satisfaction and expectations, market conditions, etc.Manage subcontractors as required in the regionGeneral Manager responsibilitiesSupervise day-to-day operations to ensure efficiency, productivity, and compliance with policies and regulations,identify and manage risks that could affect the organization's performance and reputation.Develop and implement risk mitigation strategiesEnsure that the organization operates within the legal and ethical boundaries.Stay informed about relevant laws and regulations affecting the industry.Safety and QualityPromote a “Safety first” culture throughout the company, our customers, and our industry.Ensure adherence to safety and quality across all facets of our operation and customer deliveryEnsure the team works within agreed operating models, and ensure all decisions are made within agreed authority limits.Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as requiredIdentify, implement and embed any Excellence initiatives to improve quality, performance and efficiency of the team to facilitate outstanding customer experienceOrganizationComplete administrative tasks in an accurate and timely mannerObserve and comply with policies, procedures and quality management systemsObserve and comply with our code of conductPositively and actively support effective communication, encourage and provide constructive feedbackSupport the overall organizational vision, values and cultureAny other reasonable duties as required.