Are you passionate about uncovering and managing risks to steer our organisation toward strategic goals? We're seeking a meticulous Risk Analyst to join our dynamic team.In this pivotal role, you'll be the cornerstone of our risk management efforts, employing cutting-edge techniques and tools to assess and quantify risks. If you're ready to take on the challenge and make a significant impact, then apply now.So, what will you do? You will be responsible for the comprehensive oversight and management of risk-related queries and chargebacks within the business, encompassing investigation, mitigation, and reporting on both merchant chargebacks and risk queries.In addition to the above, you will: Chargeback Risk Investigation:Monitor and thoroughly investigate all chargeback incidents reported by issuing banks, ensuring prompt action, resolution and documenting for traceability and accountability.Investigate all risk queries raised by the business in accordance with the Risk Management Compliance Policy (RMCP), making informed decisions to mitigate business risk and enhance operational efficiency.Ensure all escalations are carried out within designated Service Level Agreements (SLAs) and meticulously documented for traceability and accountability.Conduct timely and comprehensive investigations for each incident, including proactive communication with merchants and dissemination of relevant information to banks and sub-merchants.Promptly dispute chargebacks initiated against liability rules to protect the interests of the business.Continuously monitor, track, and accurately record amounts owed to iKhokha by sub-merchants for chargebacks, actively pursuing the recovery of these funds to uphold financial integrity.Review official iKhokha referral payouts for potential risks prior to disbursing funds to Sub-Merchants on behalf of the business.Risk training Awareness:Collaborate with the Risk Team Lead to facilitate risk management compliance training and chargeback training sessions for the business, ensuring comprehensive understanding and adherence to established protocols.Conduct thorough investigations into merchants exhibiting abnormal levels of chargebacks or risk complaints, addressing any identified issues, and providing necessary training to mitigate future occurrences and promote compliance.Chargeback Policy Procedures:Collaborate with the Risk Team Lead to escalate any identified issues or gaps in the Risk Management Compliance Policy (RMCP) or chargeback procedures, aiming to optimize business policy processes and procedures.Enforce compliance with the RMCP and Chargeback Policy and procedures among both the business and sub-merchants, ensuring adherence to established standards and protocols.