31.05.2024
CCI Solution Delivery Sr. Analyst MA (Hybrid)
SYK Costa Rica Services S.R.L
Costa Rica, Costa Rica, Heredia San Antonio Business Park
Bachelors degree
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Work Flexibility: Hybrid Who we Want: Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations. Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues. Goal-oriented: Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions. Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate. Job descripcion: This Mergers Acquisitions (MA) Lead will be pivotal in driving MA excellence within Stryker, focusing on the seamless integration of cybersecurity, cyber risk, and IT assurance systems during mergers and acquisitions. This role involves close collaboration with strategic vendors to ensure the alignment of the MA roadmap, strategy, and the successful delivery of system enhancements and maintenance post-acquisition. The scope of work encompasses active participation in discussions with the Corporate Strategy and Integration architect team to evaluate and prioritize new MA opportunities and projects. The MA Manager will ensure adherence to the best practices in MA lifecycle management, establishing a robust governance framework for each acquisition in partnership with the Project Management Office (PMO), which includes but is not limited to technical due diligence documentation, cost forecasting, vendor management, and integration planning. Success in this role is defined by timely, budget-conscious, and thoroughly documented acquisition integrations and the smooth transition of systems and processes to the Stryker Service Delivery organization. What you will do: MA Integration: Lead the process excellence across all MA integration processes (e.g., due diligence, integration planning, change management) to ensure a seamless transition of services. Drive continuous improvement in the MA process through innovative solutions like automation, self-service platforms, and efficient integration methodologies. Monitor and manage licensing, users, and usage levels to ensure compliance with contractual agreements and efficient service utilization post-acquisition. Implement proactive monitoring of integrated services to identify and resolve issues promptly, ensuring the delivery of exceptional service quality. Gather and act upon feedback from internal stakeholders and acquired entities to drive continuous improvement in the integration process. Maintain comprehensive documentation related to the acquisition including system documentation, integration plans, test scripts, knowledge bases, and emergency contact lists in an accessible and organized manner. Governance: Oversee vendor performance to ensure alignment with post-acquisition expectations and contracts. Conduct regular vendor meetings to review performance, expectations, and adjust contracts as needed. Establish and monitor Key Performance Indicators (KPIs) for MA integrations, reporting metrics to Information Services (IS) leadership and stakeholders. Discuss integration performance, issues, roadmaps, and other relevant details regularly. Demand Management: Stay informed of ongoing and upcoming MA activities that impact the organization, advocating for service and support readiness in all projects. Promote the adoption of strategies that ensure the maintainability of services with low Total Cost of Ownership (TCO) post-MA, including adherence to a comprehensive MA lifecycle process, availability of critical documentation, and provisioning of support and maintenance resources. Design services with a focus on minimizing transition time and maximizing customer experience through strategic service design and delivery. Service Delivery Ensure clear, well-organized, and accessible documentation of requirements and test scripts for ongoing maintenance and support post-acquisition. Manage the storage of source code and solution artifacts in a version-controlled environment, ensuring the integrity and accessibility of all integration-related data. Conduct design and code reviews to uphold quality standards, and advocate for automated build, deployment, and testing practices to streamline integration efforts. What you need: Bachelor's Degree from an accredited university required; Bachelor’s degree in the areas of Computer Science, Engineering, Information Systems, Business, or equivalent field of study preferred. ITIL Foundations v3 certification preferred CISSP or other related Security certifications preferred Qualifications experience: At least 2 years of experience in the field or in a related area required. Strong communication and relationship skills. Demonstrated ability to lead through influence. Demonstrated ability to manage and execute competing priorities in a fast-paced environment Strong critical thinking / problem solving skills Demonstrated experience leading service operations and service delivery (build) teams. Experience with one or more implementations of the Agile methodology and DevOps practices preferred. Travel Percentage: 10% Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.
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