Job Advertisement: Customer Service / Account Manager Company: The SA Promo Group Location: Steenberg, Cape Town, South Africa Position: Customer Service / Account Manager About Us: Join the dynamic team at The SA Promo Group, a leading promotional gifting company dedicated to delivering innovative solutions to businesses across South Africa. Committed to excellence and client satisfaction, we are expanding our account management team and seeking a motivated Account Manager to contribute to our growth and success. Role Overview: We are looking for a proactive and customer-focused individual to join our account management team as an Account Manager. This role offers the opportunity to engage with clients, facilitate orders, and contribute to our business' success. The Account Manager will play a vital role handling inbound enquiries from new and existing clients, managing relationships, and achieving targets. Key Responsibilities: Handle inbound enquiries from new and existing clients and assist in facilitating new orders based on their requirements. Build and maintain strong relationships with existing clients, understanding their needs and offering tailored solutions to meet their promotional objectives. Present product offerings and value propositions to clients, addressing their inquiries and concerns to facilitate the ordering process. Collaborate with internal teams to ensure seamless order processing, timely delivery, and exceptional customer service. Requirements: Minimum of 2-3 years of experience in customer service, account management, or sales. Prior experience in the promotional products industry would be a bonus. Detail orientated. Customer-service-centric. Used to being very responsive to customers and to providing excellent service. Strong interpersonal and communication skills, with the ability to engage with clients and build rapport effectively. Goal-oriented mindset with a proven track record of meeting or exceeding sales targets. Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and CRM software. Self-motivated with a proactive approach to problem-solving and continuous improvement. Benefits: You’ll be dealing with a high volume of inbound enquiries for our service. Competitive salary with commission-based incentives. Comprehensive training and development opportunities to enhance sales skills and industry knowledge. Supportive and collaborative work environment with opportunities for growth and advancement. Exposure to a diverse portfolio of clients and projects spanning various industries. Potential for career advancement and progression within our organization. How to Apply: If you are a driven Customer Service or Account Manager professional looking for a rewarding opportunity to grow your career, we want you on our team! Join us in delivering excellence and innovation in promotional sales at The SA Promo Group in Cape Town! The SA Promo Group is an equal-opportunity employer, and we encourage applications from all qualified candidates. We appreciate all applicants' interest in this position; however, only those selected for an interview will be contacted.