16.03.2024
Customer Support Executive
Tattavam Financial Advisor LLS
Dubai, UAE
Microsoft OfficeBachelors degree
Responsibilities:
1. Respond promptly and professionally to client inquiries via phone, email, and live chat channels.
2. Assist clients with account-related questions, technical issues, and platform navigation, ensuring their needs are met effectively.
3. Provide guidance and support to clients on trading processes, product features, and market conditions.
4. Resolve client complaints and concerns efficiently, demonstrating empathy and understanding while adhering to company policies and procedures.
5. Collaborate with internal departments such as compliance, finance, and technical support to address client issues and ensure timely resolution.
6. Keep accurate records of client interactions and transactions using CRM software, maintaining confidentiality and security of sensitive information.
7. Stay informed about industry regulations, company policies, and market trends to provide accurate and up-to-date information to clients.
8. Identify opportunities for process improvements and contribute to the development of support resources such as FAQs, tutorials, and knowledge base articles.
9. Uphold a positive and professional image of the company at all times, fostering trust and confidence among clients********Adhere to performance metrics and targets related to response times, customer satisfaction, and resolution rates.
Requirements:
1. Bachelor's degree in finance, business administration, or a related field preferred.
2. Previous experience in customer support or client-facing roles, preferably within the forex or financial services industry.
3. Strong understanding of financial markets, trading platforms, and investment products such as forex, CFDs, and cryptocurrencies will be an advantage
4. Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
5. Empathetic and patient demeanor, with the ability to handle challenging situations and diffuse tense interactions.
6. Proven problem-solving skills and the ability to think critically and analytically.
7. Familiarity with CRM software and proficiency in Microsoft Office applications.
8. Ability to work effectively in a fast-paced and dynamic environment, multitasking and prioritizing tasks as needed.
9. Flexibility to work shifts, including evenings, weekends, and holidays as required********Commitment to maintaining professionalism, integrity, and confidentiality