Role: Assist customers with inquiries, resolve issues, and provide information about products or services.
Duties:
Respond to customer questions via phone, email, or chat.
Resolve complaints and provide solutions.
Process orders, returns, and refunds.
Keep accurate records of customer interactions.
Skills:
Strong communication and problem-solving abilities.
Patience and empathy when handling customer concerns.
Ability to work with CRM software.
Requirements: High School Diploma; prior customer service experience (preferred).