The Gap Core Servicing Consultant is responsible for responding to queries, managing complaints, troubleshooting service problems and providing general information regarding our products. Manage our customer experience with excellence and accuracy.JOB DETAILSKEY OUTCOMES (not limited to) Level 4 and 5 process elements
Manage incoming queries and outbound responses with:
- Members
- Service Providers
- Intermediaries
Provide product specific information
Assess and determine when there is an operational query
Identify and escalate priority issues
Manage and resolve customer complaints
Maintain client information
Complete administrative tasks