What this job can offer you

Responsibility for the customer journey, starting with customer onboarding and own client retention expansion.
Ownership of client retention and expansion.
The challenge of upselling, cross-selling and managing campaigns and product promotion, as well as introducing new features to our clients.
The opportunity of Account Management and long term Customer relationship management.
Understanding of monitoring of customer complaints shared either directly by clients, sales, or internally by another team. You would reach out to provide assistance and help solve any concerns or problems.
The ability to collect customer feedback regularly and share with our Product, Sales, Global Operations, Finance, Legal, and Growth teams.
The opportunity to become a trusted partner to the customer for use-cases and product functionality, while ensuring delivery model is focused on quality and customer success outcomes. You can help educate and train customers on key information and processes to set them up for success.

What you bring

1-3 year’s experience in Customer Success / Sales ideally within a product and tech-focused environment.
Proven track record of growing and developing customers, with a keen ability to understand a client’s needs and suggest targeted solutions to further enhance growth opportunities.
Experience working with a large book of clients (70+).
Excellent attention to detail.
A real passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals.
Successful experience writing, speaking, and presenting to customers and stakeholders.
Fluent English, both written and spoken.

Practical

You'll report to: Manager of Customer Success
Team: Customer Success
Location: Anywhere in the World
Start date: As soon as possible

Remote Compensation Philosophy
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
Application process
Roughly 4 hours across 6 weeks

Interview with recruiter
(async) Small challenge
Interview with future manager
Interview with team members (no managers present)
Prior employment verification check

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