Lead Application Support Specialist The Global Command Center (GCC) team is a new technology team within the IT Service Management organization responsible for driving technology and business teams to address and prevent customer facing issues in Thomson Reuters suite of applications. Main application / technology services provided by the team: application observability, event incident management, troubleshooting, knowledge creation, automation. Join our team! This role is a technology leadership role with no direct reports. However, they will provide oversight and coaching to engineers. Additionally, they will analyze chronic and major issues, design solutions in partnership with the product and IT Service Design teams, build, test, operationalize tools and applications, and act as an escalation for GCC engineers. About the Role In this opportunity as a Lead Application Support Specialist, you will: Provide Product/Application engineering support to drive continual improvement aimed at the highest standards of reliability, quality, and time-to-market. This should include but is not limited to: Responding to incidents and escalations to provide leadership and communication Find issues, design, test and implement solutions according to ITSM Continually build and refresh your technical skills in Software Development, AI/ML, automation, and cloud computing Keen eye on developing customer needs and driving innovation to continually improve Working directly with Product engineering and Service Design teams, to drive quality and ensure best practices are followed Gather and analyze metrics to understand where quality exists and where support is needed Support cross functional process improvement across the service life cycle, from design, testing and release and platform management Provide a balanced view of feature development speed and reliability with well-defined service level objectives Participate in Major Incident process, supporting resolution, post incident reviews and embedding learning. About You You’re a fit for the role if your background includes: Bachelor’s degree or equivalent required, preferably in a software engineering or related discipline 3+ years of experience in software development and/or experience supporting applications in the cloud (AWS, AZURE, Etc.) Advanced English level is a must. Understanding of the technologies used to build and operate distributed application systems (Network, Security, CI/CD, Telemetry, APIs, Etc.) Constant focus on learning new technologies, languages, architecture concepts, and industry best practices Some experience with Agile methodologies and the use of modern Cloud and SaaS technologies and systems Good critical thinking, communication, presentation, documentation, troubleshooting and collaborative problem-solving skills. Ability to flex styles to work well with a range of stakeholders from extremely technical engineers to non-technical business leaders. A work style that is collaborative, energetic, and results-oriented Ability to influence others and drive consensus across stakeholder groups. Ability to perform in a fast-paced environment and are motivated by complex technical and business challenges. Location: CDMX What’s in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; and employee incentive programs; resources for mental, physical, and financial wellbeing Learning Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. #LI-EG1 ¿Quieres formar parte de un equipo que ayuda a reinventar la forma en que trabajan los profesionales del conocimiento? ¿Qué tal un equipo que trabaja todos los días para crear un futuro más transparente, justo e inclusivo? En Thomson Reuters, hemos estado haciendo precisamente eso durante casi 160 años. Nuestros productos y servicios líderes en la industria incluyen software y herramientas altamente especializados basados en información para profesionales legales, tributarios, contables y de cumplimiento, combinados con los servicios de noticias más globales del mundo: Reuters. Ayudamos a estos profesionales a hacer mejor su trabajo, dándoles más tiempo para centrarse en las cosas que más importan: asesorar, defender, negociar, gobernar e informar. Contamos con el talento de 26 000 empleados en más de 70 países, donde todos tienen la oportunidad de contribuir y crecer profesionalmente en entornos de trabajo flexibles que celebran la diversidad y la inclusión. En un momento en que la objetividad, la exactitud, la equidad y la transparencia están siendo atacadas, consideramos que es nuestro deber perseguirlas. ¿Suena emocionante? Únete a nosotros y ayude a dar forma a las industrias que hacen avanzar a la sociedad. Accesibilidad Como empresa global, confiamos en la diversidad de culturas y pensamientos para alcanzar nuestros objetivos. Para garantizar que podamos hacerlo, buscamos empleados talentosos y calificados en todas nuestras operaciones en todo el mundo, independientemente de su raza, color, sexo/género, incluido el embarazo, la identidad y expresión de género, el origen nacional, religión, orientación sexual, discapacidad, edad, estado civil, estado de ciudadano, estado de veterano o cualquier otra clasificación protegida según la ley aplicable. Thomson Reuters se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa y ofrece un lugar de trabajo libre de drogas. También hacemos adaptaciones razonables para personas calificadas con discapacidades y para creencias religiosas sinceras de acuerdo con la ley aplicable. Protégete de ofertas de trabajo fraudulentas haz click aquí para más información. Podés encontrar más información sobre Thomson Reuters en thomsonreuters.com. Thomson Reuters proporciona a los profesionales la inteligencia , tecnologia y experiencia humana que necesitan para encontrar respuestas confiables . Permitimos que los profesionales de los mercados financieros y de riesgos , legales , fiscales , contables y de medios de comunicacion , tomen las decisiones más importantes , todo ello impulsado por la organizacion de noticas más confiable del mundo. Hear from one of our AI Experts, Shawn Malhotra, Thomson Reuters' Head of Engineering on the key components that go into innovating AI at Thomson Reuters.