Service Delivery Technical Lead Are you a Service Delivery Technical Lead looking for a new role? Do you enjoy being part of team that provides high-quality technical support for customers? Join our growing team We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. Our Integrated Well Services team works onsite with our customers to support their well construction projects Essential Responsibilities: Owning the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. Providing technical depth required to resolve an issue. For some products, 1 individual may handle levels 1,2 and 3 - variations per skill set will apply. Working together with high level people from the business and SPB and EB level. Specifies needs, communicates about project approach, and presents outcomes of research done. Handling diverse clients in a region and working based on predefined contracts and frameworks. Some latitude to deviate from those conditions. Handling the standardized project processes which includes guidelines for choosing the right actions. Ensuring Processes and procedures are frequently updated by other functions and are implemented in the department. Qualifications/Requirements: Have a BSc from an accredited university within the Engineering field, or college educated and/or equivalent work experience within Technical Support Minimum of 8 years in the Open Hole and Cased Hole Wireline Services Operations field. A previous Service Delivery Coordinator role experience is a preference. Advanced English writing and speaking needed. Advanced Microsoft Office and SAP skills is a preference. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: This role is an office based working pattern in Saudi Arabia Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits About Us With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient. Join Us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you! At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.