Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description Responsibilities Phone and email technical support for customers in troubleshooting and solving issues related to Rockwell Automation Software Simulation and analysis of clients’ issues using available resources Research, verification, and resolution of reported issues Documenting technical solutions and best practices Cooperation with technical teams and customer service Continuous improvement in products and technologies required to provide high level support for customers Desired Qualifications Degree in Engineering/IT/related field and/or prior experience on similar position Very good command of English (spoken and written) High interpersonal skills and ability to work in stress commercial issues Good command of Spanish (spoken and written) will be an asset Candidate Characteristics Eagerness to develop in IT and/or Automation and to learn new technologies in a fast-paced environment Interest in troubleshooting, testing, and improving company’s products and services Dedication and commitment to problem resolution Good knowledge of most popular operating systems (Windows) Experience in customer service Willingness to work on a 2nd shift Rockwell Automation, Inc. (NYSE: ROK) es líder mundial en automatización industrial y transformación digital. Conectamos la imaginación de las personas con el potencial de la tecnología para ampliar lo que es humanamente posible, lo que hace al mundo más productivo y sostenible. Con sede en Milwaukee, Wisconsin, Rockwell Automation emplea a aproximadamente 23.000 personas capaces de resolver problemas dedicados a nuestros clientes en más de 100 países. Para obtener más información sobre cómo estamos acercando The Connected Enterprise a la vida a las empresas industriales, visita www.rockwellautomation.com.