The Service Consultant plays a key role within Operations, working closely with the various administration and Support Teams. Responsible for managing complex tasks, escalations, assisting with workflow management and driving process improvements across the wider business.Key Responsibilities:- Allocated work completed within agreed Service standards
- All correspondence to be accurate, using checklists, standard letters and professional wording
- Assist other Service teams in other areas (including Call Centre) during peak periods
- Ability to demonstrate organisation skills and communicate effectively with the team and peers
- Undertake project work as required
- Identify opportunities for process improvements
- Ensure adherence with TAL’s procedures policies and industry regarding Compliance Rules and their Importance
- Resolves customer problems and complaints, escalating where required