A bit about the team and what you'll deliver...We’re looking for a Technical Account Manager to join our Commercial team at Trustonic. Based in Johannesburg, South Africa, with responsibility for Customers in the EMEA region, you will be part of a team responsible for working with wider internal teams to provide customer support and account management during the customer lifecycle.As a Technical Account Manager, you will:provide best practice advice and guidance regarding the implementation, deployment support and operation of the Trustonic solutiondrive recommendations through to resolution by working with customer stakeholders to ensure appropriate level of sponsorship and prioritizationresolution or provision of satisfactory answers to reported problemsunderstandand translatecomplex customer requirements, identifying gaps and opportunities within our existing technology propositionsunderstand the solution delivery process for technology spanning handsets, OEM integration, securefirmwareand customer systemsconduct in-depth product evaluations to verify solution meets requirementsbe familiar with customer roadmap and highlight possible risks and opportunities to the sales and product teamsmaintain relationships with existing customers and build relationships with prospective customerssupport customers to be more successful with Trustonic products/solutionslearn about customers successes and challenges and share customer feedback within Trustonicinform customer of new features and functionality and identify their value to themwork with customer to upgrade implementations to support the desired functionalitywork as required to ensure customer’s services are upgraded, work as expected at all times, and that the SLA’s can be metcarry out regular reviews with key customer relationshipsWho you are...As a Technical Account Manager, you will be..a self-starter who likes to take initiative and solve problemsunafraid of challenges and trying new thingsa team player who enjoys playing their role in achieving team successable to thrive in a dynamic, constantly evolving, small team environmentableto work with international customers, and with colleagues based at different locationsableto conduct frequent travel within the EMEA region, and occasionally toother international locations as neededprepared to invest whatever effort is required to get the job doneoperate with integrity and transparency, always conducting business in a proper mannerpossess a sharp mind, with good creative intelligencetenacious with a problem, and willing to work it through to a solutionorganised, rigorous and autonomousWhat makes you, you…extensive experience in the field of working with secure systemsexperience with several cloud (AWS, Azure etc.), mobile handsets (Android, iOS) and embedded/secure firmware (Trusted Execution Environment, TrustZone, modem, baseband).practical experience and/or certification in CISSP-ISSAP, TOGAF, or AWS Architect, or Zachman is desirable.domain expertise or experience of working with the telecom industry is highly desirablefluent English, both written and spokenconversational Afrikaansable to create end-to-end designs for complex features that span multiple domains and technologiesability to work with international customers, and with colleagues based at different locations