Senior L3 VDI Engineer Role Profile Department Description Digital Operations, responsible for delivering the EUC roadmap, strategy, and best practices with assurance that EUC programme and BAU delivery is aligned. Team Description VDI Infrastructure Team, responsible for engineering, support, and administration of all Group VDI Infrastructure. Role Description The Senior L3 VDI Engineer role is part of the End User Computing Team and is focused on proactively supplying and managing the VDI related corporate infrastructure for the London Stock Exchange Group, including various architecture and service through the interaction of the LSE Corporate Technology function. Responsibilities will comprise of BAU duties in supporting Global VDI environments and providing escalation support for local colleagues in the VDI Infrastructure Team. Key Responsibilities Ensuring production stability working with the global support teams. Responsibility for escalated technical issues in the environment for problem resolution; working with other global support teams where necessary. Diagnose and repair system problems working closely with vendor support for all servers, software and other hardware directly or with the team members. Maintain EUC technology roadmaps ensuring the estate is up to date and fit for purpose. Recommend and implement technology solutions in line with architectural roadmaps. Implementation of new technologies and business requirements. Define, enhance and optimize system performance of all systems including internal, external networks, hardware, servers and all connected equipment belonging to the company. Define processes and solutions to maintain and monitor compliance to security and software policies for the business. Support project support to both Technology Information Security initiatives Provision of appropriate project documentation and controls Ensure all engineering activities are completed effectively and in accordance with Change Lifecycle and adoption of company project methodology. Responsibilities include change control, maintenance of files, document control, actual data collection and forecasting, updating of plans, administration of quality reviews, and standards reporting. Ensure completion and appropriate storage of all project documentation. Ensure completion of weekly Status Update Report Client Liaison Liaise where required with IC colleagues and the Business in order to assist with resolving Incidents and Problems - Disseminating information to external clients as appropriate. Key Behaviours Leadership/direction Strong leadership and team building Hands-on, can-do attitude. Must be prepared to lead by example to drive delivery supporting less experienced colleagues grow within the organisation. Ability to set, agree and evaluate clear objectives, identify potential impact of changes. Influence IT areas and Senior Managers into making successful IT decisions. Customer focus Attention to detail, seeks to help and co-operate with customers to develop productive, professional relationships with Customers (internal/external). Problem solving and Decision Making Resolve unusual or highly complex problems, with the involvement of others as required. Able to identify solutions and explore alternatives outside familiar approaches. Result orientated Develop logical, realistic plan to meet objectives. Tenacious and delivery focused in approach. Continually strives to make the area in which they work more efficient and effective. Effective Communication skills Excellent written and oral skills, clear and concise, keeps manager informed of work progression at sensible intervals. Engage; manage vendors and third parties as appropriate. Seeks opportunities for self development Ensures their skills and knowledge are up to date. Welcomes new opportunities to learn. Candidate Profile / Key Skills Advanced Technical Knowledge of VDI Products and large scale VDI deployments. Essential: AWS Workspaces Azure Azure Virtual Desktops Citrix XenApp 7x and Profile Management Citrix Xendesktop Citrix Workspace Cloud Citrix Netscaler Citrix Provisioning Services Application Packaging Technologies – App-V and MSI Windows Linux Operating Systems User Experience Monitoring Technologies – Citrix Director ESX XenServer IBM HP Server Hardware Industry Standard Scripting – Powershell, VB, C# .Net Microsoft System Centre Configuration Manager (SCCM 2012/2016) Mobile Device Management – Intune VMWare vSphere Horizon View System Monitoring – Nagios, SCOM, ITO, BMC Patrol SAN / Storage technologies Active Directory Beneficial: Windows 365 Chocolatey Gitlab CICD AWS VPC, EC2, SQL, FSx, AL2 Nuvens Workspaces Manager Behave Jinja Ansible Python Hashicorp Terraform Hashicorp Vault Nexus Appsense Experience Essential: Minimum 7 years' experience working with Virtual Desktop technologies in a senior capacity. Deliver capabilities such as Active Directory, Azure AD, Group Policy, SCCM, Application packaging, Microsoft O365, Standard Operating Environment (SOE), encryptions methods such as BitLocker and Checkpoint to VDI infrastructure. Experience writing and running Powershell scripts to reduce manual actions Experience with Site Reliability Engineering to ensure impact to end users is seen ahead of time and remediated before outages impact productivity, ensuring proactive rather than a reactive response to issues. Solid experience in managing a VDI Estate via SCCM and Intune (Cloud) A demonstrated and focused desire to build powerful, simple, well-designed products and services that customers will love to use Working knowledge of agile development methodologies and Windows 365 Proven Ability to manage Cloud VDI Infrastructure (Azure and AWS) Demonstrable experience of delivering infrastructure projects, with specific knowledge of service transition and supportability of solution in a Production environment Working within a matrix management organisation structure and with diverse project delivery team(s) Good working relationships with 3rd party suppliers and vendors Understanding of Operational Acceptance Testing (OAT), Disaster Recovery, High Availability (HA) in a Production environment Understanding of Change Management, Incident Management and Release and Configuration management processes Beneficial: Exposure to setting up an Azure Eco-System Utilising product such as UIPath and Power Automate to deliver SRE solutions to drive maximum uptime and service status awareness Demonstrable experience of delivering projects within the financial services industry including clearing or investment banking. Project delivery using offshore capabilities; an understanding of the complexities of working with offshore teams Demonstrable experience in application transitioning Project Delivery Beneficial: Demonstrated ability to successfully deliver medium-sized projects of technical complexity Demonstrated ability to successfully deliver large-sized projects of major technical complexity At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us. If there is nothing that currently suits you, feel free to send us your Resume/CV LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our Data Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Hear from people working across LSEG about their experience in a variety of areas. From technical innovations and use of data to volunteering and inclusion. Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.