Today
Virtual customer service
Metrotalent
Dubai, Saudi Arabia
High School
For METRO TALENT ORGANISATION
**Job Summary:**
As a virtual customer service representative, you will be responsible for providing exceptional customer support and assistance via digital channels such as phone, email, chat, and social media. You will handle inquiries, resolve issues, and ensure customer satisfaction while representing the company in a professional and courteous manner. This role offers the flexibility of working remotely while maintaining a high level of customer service.
**Key Responsibilities:**
1. Responding promptly to customer inquiries via phone, email, chat, and social media platforms.
2. Providing accurate information about products, services, policies, and procedures to customers.
3. Assisting customers with order placement, tracking, cancellations, and returns as needed.
4. Resolving customer complaints and issues in a timely and empathetic manner, escalating complex cases to appropriate teams when necessary.
5. Documenting customer interactions, including inquiries, complaints, and resolutions, in the company's CRM system.
6. Following up with customers to ensure their concerns have been addressed and their needs have been met.
7. Collaborating with cross-functional teams, including sales, operations, and technical support, to address customer inquiries and improve processes.
8. Keeping up-to-date with product knowledge, industry trends, and best practices to provide accurate and helpful assistance to customers.
9. Adhering to company policies and guidelines regarding customer interactions, privacy, and security********Meeting or exceeding performance metrics such as response time, resolution rate, customer satisfaction, and quality scores.
**Qualifications and Skills:**
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Previous experience in customer service, preferably in a virtual or remote setting.
- Excellent communication skills, both written and verbal, with a professional and courteous demeanor.
- Strong problem-solving abilities and the ability to remain calm and composed under pressure.
- Proficiency in using digital communication tools and customer relationship management (CRM) software.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Empathy and patience when dealing with customers' concerns and complaints.
- Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.
- Reliable high-speed internet connection and a quiet workspace conducive to virtual interactions.
**Additional Information:**
- This is a remote, full-time position with flexible work hours.
- Training and onboarding will be provided to ensure success in the role.
- Competitive salary and benefits package offered.
APPLY ON - [HIDDEN ***
**Job Summary:**
As a virtual customer service representative, you will be responsible for providing exceptional customer support and assistance via digital channels such as phone, email, chat, and social media. You will handle inquiries, resolve issues, and ensure customer satisfaction while representing the company in a professional and courteous manner. This role offers the flexibility of working remotely while maintaining a high level of customer service.
**Key Responsibilities:**
1. Responding promptly to customer inquiries via phone, email, chat, and social media platforms.
2. Providing accurate information about products, services, policies, and procedures to customers.
3. Assisting customers with order placement, tracking, cancellations, and returns as needed.
4. Resolving customer complaints and issues in a timely and empathetic manner, escalating complex cases to appropriate teams when necessary.
5. Documenting customer interactions, including inquiries, complaints, and resolutions, in the company's CRM system.
6. Following up with customers to ensure their concerns have been addressed and their needs have been met.
7. Collaborating with cross-functional teams, including sales, operations, and technical support, to address customer inquiries and improve processes.
8. Keeping up-to-date with product knowledge, industry trends, and best practices to provide accurate and helpful assistance to customers.
9. Adhering to company policies and guidelines regarding customer interactions, privacy, and security********Meeting or exceeding performance metrics such as response time, resolution rate, customer satisfaction, and quality scores.
**Qualifications and Skills:**
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Previous experience in customer service, preferably in a virtual or remote setting.
- Excellent communication skills, both written and verbal, with a professional and courteous demeanor.
- Strong problem-solving abilities and the ability to remain calm and composed under pressure.
- Proficiency in using digital communication tools and customer relationship management (CRM) software.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Empathy and patience when dealing with customers' concerns and complaints.
- Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.
- Reliable high-speed internet connection and a quiet workspace conducive to virtual interactions.
**Additional Information:**
- This is a remote, full-time position with flexible work hours.
- Training and onboarding will be provided to ensure success in the role.
- Competitive salary and benefits package offered.
APPLY ON - [HIDDEN ***