Efficiently manage day-to-day escalations pertaining to (but not limited to) claims, endorsements, pre-approvals
Communicate effectively with clients based on their preferred style, through careful listening, questioning, and critical thinking
Grievance/complaints management and proactively working with key stakeholders to come up with resolutions
Consistently support Strategic Account Managers in account retention/renewal cycle
Ensure TAT adherence across operations team (such as endorsements, claims, pre-approvals, etc.)
Conduct Bayzat platform and employee benefits training and drive utilization
Organize and coordinate wellness events for clients