The VP, Head of CS SSA is accountable for the Client service experience for all Sub-Saharan and African clients and is a member of the SSA Business Leadership Team and the CEMEA Client Services Leadership team. The role also dual reports to the SSA Group Country Manager and the CEMEA CS SVP. The role covers 49 countries which is the largest territory and the biggest number of clients to cover within CS.This leader is responsible for a team of 20+ people and is responsible for service delivery of new products, onboarding new clients, implementations, operational support, issue resolution and client success. In addition to setting the Services strategy for the SSA region, this leader ensures the team partners with key internal stakeholders in other sub-regions, sales, product, technology, finance, risk and legal to deliver outcomes for all clients.This leader is the Visa authority for our clients’ operational business within Visa and with our clients. The VP, Head CS SSA Lead is responsible for building effective partnerships with Country Managers to support the country growth strategies. They must build and develop a cohesive high performing team, set strategic direction, and apply working knowledge of Visa and Visa products, systems and procedures to improve the client experience.Similarly to their peers in other regions (VP LAC SOCO CSM Lead, VP Brazil CSM Lead, VP India CSM Lead, VP China CSM Lead), the role is highly complex when it relates to managing stakeholders, influencing without authority and managing client relationship in often challenging environments.