This position works with the allocated Project Managers to oversee and complete the installation of TOMRA Fresh Foodprojects and integration of third party equipment to ensure our customers experience a seamless installation that exceeds their expectations.As well as overseeing installation this role is required to be “hands on” completing technical installation tasks as set down by project plans.When not working on install project this role is required to be part of the Regional Field Service team support TOMRAequipment in the field in terms of maintenance and break fix.Key ResponsibilitiesInstallationCollaborate with the assigned project manager on an install project plan, sequencing activities and local resource schedulingLead the team of installers to complete consistent quality installation in line with the applicable project plan. This includes daily task scheduling, tool box meetings and overseeing quality workmanshipUndertake technical installation and fabrication work as set down by project plans, this could be onsite or offsiteLead, monitor and maintain the highest level of installation and customer service quality at all timesCoordinate with TOMRAsupply chain and local suppliers for additional parts and integration ensuring the solution is cost effective and in line with customer expectationsTo identify and resolve install issues, making sure guidance is given to installers when and where requiredProvide regular reporting on installation progress ensuring that any issues are resolved or escalated to project managers as necessaryResearch into upcoming projects to assist Project Manager identify spec, design, supply issuesField Service Repair and Maintenance (where required)Provide pre-season services for TOMRAsolutions on customer sitesSupport for set up of TOMRAequipment or help troubleshoot installed solutionsPerform a full range of servicing and repair service procedures including diagnostics, on assigned equipment.Share customer feedback and insights with fellow field technicians and the wider services teamIdentify how to surpass customer expectation and create new opportunities during visits by providing service that goes above and beyond the initial customer requestTo identify and resolve any outstanding installation or commissioning issues and ensure feedback is given to the installation team when and where requiredEnsure all documentation including safe operation plans, guides manuals and service records are up to date and recorded in the applicable files or databasesDocumentationEnsure all install documentation, including project plans, safe operating procedures, installation guides and manuals are complete before commencementComplete final installation documentation so that there is an accurate record of the installation for reference by other TOMRA Fresh Foodteam membersEnsure that at the conclusion of installation all hand over documentation is provided to the commissioning and / or field service teamsServiceTo proactively provide an exceptional customer installation experienceTo report customer feedback to engineering and production teamsWork with customer and other contractors to coordinate service activities as necessaryWhere necessary undertake equipment servicingContinuous ImprovementTo advise project managers and service leaders on ways to improve the efficiency and quality of installationTo make recommendations on improvements, training and people development requirementsOrganizationComplete administrative tasks in an accurate and timely mannerComply with safe working practices in accordance with Health and Safety Policy and ProceduresObserve and comply with policies procedures and quality management systemsPositively and actively support effective communication, encourage and provide constructive feedbackSupport the overall organizational vision, values and cultureAssist others with the selection of approaches, methods and/or services as requiredAny other reasonable duties as required