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The Channel Sales Development Representative is often the first person that prospective partners engage with at KnowBe4 and plays an important role in ensuring partners have a positive experience with KnowBe4 from their initial interaction and continuing to support partners during various parts of the partner lifecycle. The ideal candidate will engage with prospects to conduct initial discovery, educate them on KnowBe4 products and partner programs, and pass qualified partners to the Channel Sales team and will also call out to existing KnowBe4 partners that are not currently transacting to reignite their interest in selling KnowBe4 products to their customers. Review potential Net New deal registrations submitted by partners to confirm if they can be approved and moved forward to be worked and assist in routing orders to the right sales person so they can be processed and engage and support partners throughout their journey with KnowBe4 to continuously provide excellent customer service.
Responsibilities:

Identify and qualify prospective partners who are a good fit for KnowBe4’s global partner program
Educate prospective partners on the partner program, requirements, and deliverables
Complete the partner discovery detail in Salesforce.com and provide a basic assessment
Follow up and recommend the most relevant program per the partner ‘type’
Develop opportunities for the Channel sales team from prospecting and marketing generated leads
Respond, engage, and qualify inbound leads and inquiries
Collaborate with sales and marketing team members on strategic sales approach
Develop and execute on a strong prospecting plan of attack, including email and call scripts
Track all relevant qualification and lead management activity using Salesforce.com
Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in Salesforce.com
Provide in depth information to the Channel Account Managers to enable the most qualified and productive demos
Follow policy and procedure regarding following up on leads
Pass qualified partners to the Channel Account Management team
Reignite existing KnowBe4 partners that are not currently transacting to renew interest
Pass reignited partners that are invested in generating new business to Channel Account Management team
Recruit partners to attend partner portal walkthrough webinars
Review partner deal registrations to validate deals that can be registered and approved to move forward
Manage deal registration status reports to focus on supporting channel sales with best practices to close deals
Manage the channel sales inbox to route purchase orders to the sales team
Manage the partner SKU pricing list and work with partners directly to provide updated SKUs as needed
Work with Technical Alliance partners on active pipeline to facilitate Net New sales coming through these partners

Minimum Qualifications:

Bachelor’s Degree a plus
Familiarity with standard concepts, practices and procedures within the IT Security Field a plus
Experience with Gmail and Google Docs
Experience with MS Office
Excellent verbal and written communications
Good computer skills
Friendly phone voice
“Pleasantly persistent” as it can take multiple tries to reach a prospect
Ability to leave an engaging message and sound interested
Must be highly organized and results-oriented