Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. Let’s start by introducing ourselves Unloan is a new digital lending venture, backed by CommBank and built in x15 Ventures. We launched in May 2022 and are now looking to expand our team. We are a diverse team of Product Managers, Designers, Engineers, Risk Managers and Lenders and we’re working together to deliver Australia's most-loved home loan experience. We're looking for smart people who think differently and want to make a difference. We are a remote-first company, so you can be based anywhere (and our team members come from all over Australia). Our approach to home loan lending We believe that the best loan journey combines a seamless digital experience with the expert support of a lending specialist. The interactions between customers and lenders have an outsized impact on their experience – and we’re all about delivering great customer outcomes. As a member of our lending team, you will be: Owning your customer relationships all the way through – building rapport, providing expert advice and helping them achieve a good outcome. Using a modern interaction platform for digital chats and outbound calls with your customers. Using a modern lending platform that makes financial assessments, approvals and settlements a breeze! Enjoying the support of a Team Leader, who is fully vested in your success Are you the perfect match? You are a proficient lender, and have at least 1 year in mortgage lending or credit assessment. You love working with customers, and care about delivering great customer outcomes. You are a whizz in building customer rapport and enjoy providing your expert advice over digital communications (email, chat) and calls. You enjoy working autonomously, within a driven team. Some things to keep in mind You are prepared to be rostered for some weekends and public holidays. You will need a quiet and comfortable workspace with high-speed internet at your home. What’s in it for you? The freedom to work from home full time, with a business that’s fully-optimised for remote working. Competitive remuneration. Continuous training, support, and development. An opportunity to play a key role in a fast-growing venture – with the backing of Australia’s #1 bank. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 29/12/2022