Job DescriptionRESPONSIBILITIES· Build and maintain ongoing relationships with the identified key persons within client organization· Identify and recommend enhanced and new services that answer clients' business needs· Have a comprehensive understanding of NielsenIQ products and services· Analyse date to improve customer experience· Handle and resolve customer requests, problems and questions· Ensure the generation of required revenue and continuity of client contracts in coordination with the commercial team· Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management· Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and by providing value-added analyses and response to special requests.· Technical: acquire knowledge of both RMS Analytical solutions by attending requisite trainingsA LITTLE BIT ABOUT YOUYou’ve dabbled in research and analytics. And you have the communication chops to translate it all into conversation or presentations. While you’ve worked with global cross-functional teams, you can also put your head down and focus on independent projects. Seeing the big picture takes attention to details. Keeping up with the fast-changing world of digital media measurement takes someone who recognizes that. You know what’s happening in big data and you’re ready to influence what’s nextQualifications· Bachelors degree with 4-6 years’ experience in FMCG / Service / Retail industry· Strong Client Focus and Proactiveness· Working knowledge of research techniques and methodologies· Strong presentation skills, Logical thinking, Strong command on excel· Effective writing skills