Key Responsibilities:1.Support the development of aftermarket business across different regions in Africa territory2.Attend to complaints raised by customer/dealers, fault findings rectification3.Understand resolve issues related to installation operation of Chillers, package, ducted split HVAC systems.4.Carry out preventive, corrective breakdown maintenance of HVAC equipment systems.5.Ensure appropriate selection of replacement parts, raising spares consumables requisition as per company procedures for repair maintenance work.6.Maintain update customer database, service reports and equipment history periodically.7.Provide technical support and troubleshooting services8.Conduct product service training program for service engineers technicians from distributors.9.Advise customers on repairs including cost estimates and make recommendations for preventive maintenance.10. Quote and execute the service jobs.11.Respond to emergency situations during or after hours for the purpose of resolving immediate safety concerns.12.Assist customers to start up and commission supplied equipment.13.Provide customers with telephone/email support to start up or trouble shoot and rectify faults.