09.07.2023
Customer Service Specialist-Veg
Syngenta Group
Nairobi, NAIROBI MUNICIPALITY, Kenya
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Role purposeThis Role in the interim, will support the daily Commercial Operations for Syngenta Vegetable seeds, Africa South Business unit, during the testing and implementation of Foundation system to ensure a smooth transition.The role is a 12 months contract.Accountabilities:Challenge report on demand vs sales current stock vs previous forecast on BUAS vegetable seeds country salesExecute purchase orders from Direct customers from BUAS in collaboration with the respective country managers order management, according to guidelines, based on sales forecasted data in order to have volumes available for sales at country.Ensure issues are recorded within the specified timeframes and communicated to the Business Unit and serve as SOP inputPromptly inform local Customers, Territory business planner EAME order management regarding changes in demand, delay, shortage, quality problems, allocations-this to work closely with TER business planner on IBP alignment for the Business Unit.Register Customer claims in ‘Reliance’ secure follow upExecute with regional supply planner and order managers specific actions/operations/escalations in case of imbalanceRequest VEG customer master data material creation, extension, and assignments in SAP/Scala IBPSlow no movers management in Kenya local inventory; actively review inventory and notify BU SOP for actionAlign with Local KE finance in coordination with Admin vegetable seeds assistance on KE quarterly stock takes for VEG seeds at the warehouse KEPHIS account management and subsequent processes.Execute purchase orders for RE-Export from Kenya warehouse.Collaborate with Kenya veg seeds country Manager on KE Local inventory and replenishment plans in line with KPI guidanceinteraction with local (regional) supply operations team to capture information about availability/quality and transport inform sales force of any blocked order, related reasons, and define together delivery dates and methodsReport lost sales opportunities for Africa South Vegetable seeds Business Unit.Coordinate with Order management and country commercial lead on Credit note creation, where needed.
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